1. When will my order be processed?
All orders placed Monday-Friday after 12pm EST will ship out next business day. Orders placed on weekends and holidays will be processed and shipped the following business day. “Business Day” refers to Monday-Friday.
2. Do you ship to APO, FPO, DPO or P.O. Boxes?
Please select ground shipping for any P.O. Box, APO, FPO and DPO orders.
3. I didn’t receive an order confirmation email. What should I do?
Please double check your junk or spam folder first. If you did not receive an email for your order, please call us at 1.888.246.0005 (Monday to Thursday: 9am - 7pm EST, Friday: 9am - 5pm EST) or email us at customerservice@alfreddunner.net
4. I just placed an order. Will I be able to track my order?
Please use the tracking number provided in your shipping confirmation email. You will be able to review and track delivery on your orders.
5. Do you ship internationally?
At this time we do not ship outside of the U.S.
6. Can I place my order over the phone?
Yes, please call customer service at 1.888.246.0005.
6. What is your shipping policy?
All orders placed on weekends and holidays will ship the next business day.
Business day refers to Monday-Friday. If placing an Express Two Day order after 12pm EST it will not be processed until the following business day. Please allow one additional day for processing. Orders will ship the following day after processing.
Standard Shipping
Standard service is provided via FedEx Home Delivery
Delivery can be expected within 2-7 business days after shipment.
At this time we do not ship outside of the U.S.
Please select standard shipping for any P.O. box, APO, FPO and DPO orders.
Express Two Day Shipping
Two Day Express service can be expected in 2 business days for the contiguous U.S and 3 business days for Alaska and Hawaii.
Express Two Day service is not available for P.O. Boxes, APO, FPO and DPO destinations.
Any Two Day Express order placed after 12pm EST will not be processed until the following business day. Please allow one additional day for processing. Orders will ship the following business day after processing.
Two Day Express service is provided by FedEx for delivery M-F only. Two Day Express service will not deliver on weekends.
8. What is your cancellation policy?
Once an order has been processed, we are no longer able to cancel or edit your order.
9. What is your return policy?
Exchanges are now available for online purchases. Items must be unworn, unwashed, in original condition, with tags attached and the original packing slip included to qualify for a return or exchange. Exchanges and returns can only be processed online.
Returns are accepted within 60 days of the purchase date. Defective items must be returned within 30 days. Please note that shipping fees are non-refundable, and refunds will be issued to the original form of payment. Items marked “final sale”, or “clearance” are not eligible for return or exchange. A return shipping fee will be deducted from all refunds for purchases made without shipping protection, which is available at checkout for $3.98 and entitles you to receive free return shipping on your purchase. Exchanges are shipped free of charge.
Refunds will be issued to the original form of payment. Items marked “final sale” or “clearance” are not eligible for return or exchange.
To exchange or return your item, please complete the return process online using the link below. Place the item in the original or similar packaging along with the packing slip and ship to the address provided.
Click here to request a return or exchange.
Please note: Alfred Dunner is not responsible for non-Alfred Dunner items shipped back to us in error.
Returns should be sent to the following address:
Attn: Alfred Dunner Web Returns
200 Walsh Drive
Parsippany, NJ 07054
10. How long does it take to receive refund for returned item(s)?
Once a return has been processed by the warehouse, a refund will be issued within 30 days.
*Note: Due To COVID 19, slight delays in processing and refunding returns may occur.
11. Do you accept returns for store bought items?
No, we only accept returns for items purchased on AlfredDunner.com
12. What are Alfred Dunner’s online payment options?
We accept all major credit cards: Discover, American Express, Visa and Master Card.
13. I am not sure what size I wear. Is there a size chart available to help me?
Yes, there is a size chart link that is featured on every product page. https://www.alfreddunner.com/fit-guide/
14. What is the difference between proportioned short and proportioned medium pants?
Regular and Plus Sizes: Proportioned Short Pants have a shorter inseam length and are ideal for women under 5'4". Proportioned Medium Pants have a longer inseam length and are designed for women over 5'4".
Petite Sizes: Proportioned Short Pants have a shorter inseam length and are ideal for women under 5'2". Proportioned Medium Pants have a longer inseam length and are designed for women over 5'2".
15. Do you have a catalog?
At this time, we do not have a catalog.
16. Do I have to provide my email address if I want to browse the website?
You do not need to provide an email address if you want to browse products on the alfreddunner.com website. We will ask you for an email address when you make a purchase online so that we are able to send you an order confirmation and shipping confirmation email.
17. How do I sign up for promotional email?
There is a box that will appear when you go to the website to sign up for promotional emails. There is also an option on the bottom right hand side of the website that allows you to sign up for promotional emails with us. By signing up for promotional emails you will receive a one time 20% off coupon code to use through email.
18. If I cannot find an item, how can I search for it?
You can enter the style number into the search box on the upper left hand side of the website. You can also call customer service at 1.888.246.0005 for assistance.
19. What stores are you located in?
Please call customer service at 1.888.246.0005 for more information.
20. Do you provide additional jewels/buttons/embellishments?
Unfortunately, we do not have extra jewels/buttons/embellishments to send to customers.
21. Can I purchase a gift card online?
At this time, we currently do not offer gift cards.
22. Do you offer price adjustments?
We’re happy to offer a one-time adjustment on the first markdown of full-price items if requested within 7 days of purchase. However, price adjustments do not apply to limited-time promotions such as flash sales, percentage-off discounts (like 15% off), dollar-off markdowns (for example, $29 now $19), or multi-item deals (such as 3 for $20). These offers are excluded from our price adjustment policy.
Should you have additional questions, please contact our Customer Care Team at 1-888-246-0005 Monday to Thursday: 9am - 7pm EST.